When you interact with our platform, we collect several types of information to provide you with personalised coaching experiences and improve our services.

Account Information: When you create an account, we collect your chosen username, password (encrypted), profile preferences, and coaching goals you've outlined.

Usage Data: We automatically collect information about how you use our platform, including pages visited, time spent on different sections, coaching tools accessed, and interaction patterns with our content.

Technical Information: Your IP address, browser type, device information, operating system, and referring website URLs are collected to ensure platform compatibility and security.

• Communication preferences and notification settings
• Feedback and survey responses you provide
• Payment information (processed securely through third-party providers)
• Session recordings and notes from coaching interactions (with explicit consent)
• Progress tracking data from coaching tools and assessments

We also collect information when you participate in our webinars, download resources, or engage with our email communications. This helps us understand which content resonates most with our community.

Your personal information serves several important purposes that directly benefit your coaching experience and personal development journey.

Service Delivery: We use your information to provide personalised coaching experiences, track your progress, send relevant resources, and maintain your account security. This includes customising your dashboard based on your goals and preferences.

Platform Improvement: Usage data helps us understand which coaching tools are most effective, identify areas for improvement, and develop new features that better serve our community's needs.

We analyse aggregated, non-identifiable data to create better coaching methodologies and refine our educational content. This might involve studying common challenges our users face or popular coaching tool combinations.

• Personalising your coaching recommendations and content suggestions
• Processing payments and managing your subscription or program enrollment
• Preventing fraudulent activity and maintaining platform security
• Compliance with legal obligations under Australian privacy laws
• Research and development of new coaching tools and methodologies

We never use your personal coaching content or session details for marketing purposes without explicit consent. Your development journey remains confidential and is used solely to enhance your individual experience.

We maintain strict controls over who has access to your personal information and only share data when necessary to provide our services or comply with legal requirements.

Service Providers: We work with carefully selected third-party providers for payment processing, email communications, cloud hosting, and analytics. These partners are bound by strict confidentiality agreements and can only use your data for specific, authorised purposes.

Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect our legal rights and the safety of our users. This includes cooperation with law enforcement agencies when legally compelled.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only with equivalent privacy protections in place.

• Certified coaches who directly provide your coaching services (with your explicit consent)
• Technical support teams when you request assistance with platform issues
• Analytics providers using anonymised, aggregated data only
• Payment processors for subscription and program fee handling

Before sharing any personally identifiable information with new partners or for new purposes, we'll provide clear notice and obtain your consent where required by law.

Under Australian Privacy Principles and the Privacy Act 1988, you have significant control over your personal information and how we use it.

Access and Correction: You can request a copy of all personal information we hold about you and ask us to correct any inaccuracies. We'll respond to these requests within 30 days and provide the information in a commonly used electronic format.

Deletion Rights: You can request deletion of your personal information, subject to certain legal and operational requirements. We'll retain some information for legitimate business purposes, such as preventing fraud or complying with financial record-keeping obligations.

Communication Opt-Out: Unsubscribe from marketing emails, webinar notifications, and promotional content while still receiving essential account and service-related communications.

• Request a detailed report of how your information has been used
• Object to certain types of data processing for marketing purposes
• Request data portability to transfer your information to another service
• Lodge complaints with the Office of the Australian Information Commissioner
• Withdraw consent for voluntary data collection activities

To exercise any of these rights, contact our privacy team using the information provided below. We'll verify your identity and process legitimate requests promptly, keeping you informed throughout the process.

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards: Our systems use industry-standard encryption for data transmission and storage, regular security audits, multi-factor authentication, and secure cloud infrastructure with automatic backups and disaster recovery protocols.

Access Controls: Only authorised personnel have access to personal information, and all access is logged and monitored. Our team receives regular privacy training and signs confidentiality agreements.

Incident Response: In the unlikely event of a data breach, we'll notify affected users within 72 hours and report to the Australian Information Commissioner as required by law.

• Regular penetration testing and vulnerability assessments
• Secure data centres with physical access controls and environmental monitoring
• Encrypted database storage with separate encryption keys
• Automated backup systems with geographic redundancy
• Staff background checks and ongoing security awareness training

We continuously review and update our security practices to address emerging threats and maintain the highest standards of data protection for our coaching platform.

Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalised content recommendations.

Essential Cookies: These are necessary for basic platform functionality, including maintaining your login session, remembering your coaching tool preferences, and ensuring security features work properly.

Analytics Cookies: We use these to understand how users interact with our platform, which coaching tools are most popular, and where users might be experiencing difficulties. This data is anonymised and helps us improve the overall user experience.

Preference Cookies: These remember your choices about communication settings, dashboard layout, coaching tool configurations, and accessibility preferences to provide a more personalised experience.

• Session cookies that expire when you close your browser
• Persistent cookies that remember your settings across visits
• Third-party cookies from trusted analytics and support providers
• Local storage for offline access to certain coaching tools

We regularly review our cookie usage and will notify you of any significant changes to how we use tracking technologies on our platform.

While moravextilun is based in Australia, some of our trusted service providers may process your information in other countries to deliver global platform functionality and support services.

Adequate Protection: Any international transfers occur only to countries with adequate privacy protection or under appropriate safeguards such as standard contractual clauses approved by Australian privacy authorities.

Service Provider Oversight: International service providers must demonstrate compliance with privacy standards equivalent to Australian requirements and undergo regular audit processes to maintain our partnership.

• Cloud hosting services in regions with strong privacy laws
• Customer support platforms for 24/7 assistance capabilities
• Email service providers with global delivery infrastructure
• Analytics services using anonymised, aggregated data only

We maintain detailed records of all international transfers and can provide information about specific countries and safeguards upon request.

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. Significant changes will be communicated clearly to ensure you're always informed about how we handle your information.

Notification Process: For material changes affecting how we collect, use, or share your personal information, we'll provide at least 30 days' notice through email notifications and prominent website banners.

Continued Use: Your continued use of our platform after policy updates indicates acceptance of the revised terms. However, for significant changes requiring explicit consent, we'll ask for your active agreement before applying new practices to your existing data.

• Annual comprehensive policy reviews and updates
• Immediate updates for regulatory changes or security enhancements
• Clear change summaries highlighting what's different
• Multiple communication channels for important updates

We recommend reviewing this policy periodically to stay informed about our privacy practices and your rights regarding personal information.